LAST UPDATED: 11/12/2025
We reserve the right to update and revise this Returns/Refund/Reprint Policy without prior notice to reflect changes in our policies, services, and/or in response to our customers’ feedback. When we make changes to this Policy, we will revise the “last updated” date at the top of this Policy. Please ensure that you review it frequently, as the current Returns/Refund/Reprint Policy will apply whenever you place an order with PrintBizz.
We guarantee that our printed products will be free from defects in accordance with industry standards. Should you encounter any issues with your print job, please reach out to our Customer Service Department, and a PrintBizz representative will be more than happy to assist you.
If you believe your print job is defective or has not met your requirements, please contact PrintBizz IN WRITING via the online support system within six (6) business days of receiving your order. If you do not contact us within this time frame, we will assume that your job was satisfactory upon receipt and will be under no obligation to provide a refund or reprint. Once you have contacted us, we will have five (5) business days to determine if a reprint or refund is appropriate, or to advise you that more information is needed to process your inquiry. If we request additional information to verify an inquiry and it is not provided within a reasonable time, we will be under no obligation to provide a refund or reprint. If we determine that a product is in fact defective or has not met our obligations, one of the following two resolutions will be offered:
- We will reprint the print job with rush production.
- We will refund the original order price.
We retain the right to request samples of any merchandise claimed to be defective before any of the aforementioned resolutions are agreed upon.
A Customer Service representative will generally contact you within 24-48 hours after determining that a reprint or refund is appropriate, in order to confirm the approved solution. If you do not reach out to our representative within five (5) business days of their initial attempt to contact you regarding the approved solution, we will assume that the issue has been resolved and no reprint or refund will be issued. Upon agreement of the approved solution, unless otherwise stated, you are required to return the entire original print order to us at the address provided by our Customer Service representative within 15 calendar days following the approval date. If you fail to return it within this timeframe, you consent to having the original order charged to your credit card on file with PrintBizz.
A refund or reprint will only be possible after an approved solution has been authorized, provided that the entire original print order has been returned to and received by us, unless we agree otherwise.
When a refund is applicable, it will be processed within 10 business days upon our receipt of the original product order.
A reprint will commence rush production within one (1) business day upon our confirmed receipt of the product or at an earlier time as mutually agreed.
The foregoing outlines PrintBizz’s exclusive responsibility concerning a defective order. To the fullest extent allowed by law, PrintBizz shall not be liable for any indirect, incidental, special, consequential, or exemplary damages, including, but not limited to, losses related to profits, goodwill, usage, data, or other intangible damages (even if PrintBizz has been informed of the potential for such damages), arising from the order.
The following are some guidelines and examples of issues that do not constitute grounds for a refund, return, or reprint of a product:
- An order that is refused at time of delivery or undeliverable orders. (We will reship the product at the customer’s expense if requested).
- The product is lost, delayed or returned to PrintBizz due to an error made by the customer in submitting the proper shipping address. (For products that are later found or that are returned to us, we will reship the package with a corrected address and charge an additional shipping fee for the shipment).
- Product that is delayed in production and/or shipping as a result of the customer providing inaccurate information.
- Product that incurs a higher shipping charge as a result of the customer providing inaccurate information.
- Product that is delayed in production and/or shipping due to shipping company delays, acts of God, weather conditions, environmental or dangerous goods incidents, perils of the air, public enemies, public authorities acting with actual or apparent authority, acts or omissions of customs officials, authority of law, quarantine, riots, strikes, work stoppages or slowdowns, or other labor disputes or disturbances, civil commotions or hazards incident to a state of war, local or national disruptions in ground or air transportation networks or systems due to events beyond our control, disruption or failure of communication and information systems, disruption or failure of utilities, international customs issues, and any other circumstances beyond our direct control.
- Product that has experienced a color shift during the conversion to CMYK format, for example as a result of having been submitted by the customer in RGB or PMS Pantone colors.
- Errors that are contained in the uploaded customer file, e.g., misspelling, graphics, bleeds, grammar, damaged fonts, punctuation, wrong cuts, incorrect or missing folds, die lines, crop marks, transparency, overprint, and finished product size. PrintBizz does not make any changes to customer files.
- Product that experiences print or images that are fuzzy, pixelated or otherwise distorted as a result of the customer providing artwork that is not at a minimum of 300 DPI at 1:1 ratio (or 100%) and/or in CMYK mode.
- Products that do not exactly match color or ink density. PrintBizz does not color match or match customer specified ink density.
- An inability to print or write on the product, unless the product description states otherwise. A typical UV coated product cannot be printed or written upon. Matte finished products may or may not accept printing or writing. We recommend that you order a sample from us and test it using the printer you will use before placing a final order. PrintBizz is not responsible for an inability to print or write on a product unless the product specifically states that it is suitable for this purpose.
- Orders that are duplicated as a result of customer error.
- Orders that are canceled after the order has entered into production (or any process thereafter).
- Orders that contain dated materials that arrive after the relevant date or with insufficient time to use the material as intended. It is the customer’s responsibility to allow sufficient time when placing an order for time-sensitive materials.
- A customer’s violation of any of the terms and conditions governing the use of PrintBizz’s website and/or ordering of products.
- Viruses, worms, trojan horses and other forms of harmful or malicious code that are not detected or removed using PrintBizz’s standard virus/malicious code detection procedures.
- Loss, corruption of, or damage to your personal information, Customer Content, order history or related information that is stored by PrintBizz.
- Our failure to notify you of any delay, loss or damage in connection with your printed products or shipment or any inaccuracy in such notice.
- The release of an order by the shipper without obtaining a signature.
Please be aware that PrintBizz’s provision of advice, assistance, or guidance, whether on this Website or through our Customer Service representatives, does not imply acceptance of responsibility or liability for any issues that may occur in relation to any print order or services rendered.